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Terms of Business

 

Platform Updates and Scheduled Downtime Alerts

 
 

Domain Registrar Service Level Agreement

 

Please contact Eonic Associates LLP. using one of the contact methods below, outside of office hours please email using the form below. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

Complaints & Escalation Process

We like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email using the form on the right including as much detail from the issue you have.

We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days. If you’re not happy with the initial outcome of your complaint, you can escalate your complaint to a manager/director by selecting the appropreate box on the form.

You are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

Abuse Email

Abuse email example: If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us using this form with as much detail about the abuse. We will investigate your complaint immediately.

Renewal and Expiry Policy

All domains registered via Eonic are renewed automatically and you will be invoiced, we send you an email informing you of the renewal 30 days prior. If you want to cancel the renewal you will have to contact us within 28 days of being informed.

Any domain that is unpaid within 3 months of renewals will be redirected to a holding page and offered for sale.

We do not have an automated domain registration shopping cart services, all domains are registered manually by our team for existing clients that have approved an email quote that contains a link to this page.

All .uk domains are registered via nominet. customers must adhere to Nominets Terms and conditions http://www.nominet.org.uk/go/terms

Domain Name Charges

.uk domains are charged at £24 for 2 years

.com /.net / .org domains are charged at £36 for 2 years

This price includes all DNS management and any updates or changes required.

Eonic make no charge for customers moving domains away. 

 

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